Technology Support
Contact Technology Support
- Access the online customer support portal 24/7 at to submit your technology related questions and report incidents
- Technology Support Phone: 612-659-6600
- Location: T3302
Technology Support Hours
- Monday - Thursday 8 a.m. - 6 p.m. | On-campus walk-ins, remote, and phone support
- Friday 8 a.m. – 4 p.m. | On-campus walk-ins, remote, and phone support
Online Resources
Working and Learning Remotely
StarID Self Service - Activation and Password Resets
StarID Self Service: All users can reset their own StarID password using the website.
Technology Support is unable to reset passwords for you.
Other StarID Self Service Help Guides
Student Email Sign-in and Office 365 Installs
Sign into Office 365 to access your college email, OneDrive, the Office Suite online apps and the link to install Office on you personal devices
Go to and sign in using your StarID@go.minnstate.edu and StarID password.
- Username: StarID@go.minnstate.edu (this is not your email address)
- Password: StarID password
- Email Address: firstname.lastname@go.minneapolis.edu (you cannot use this to sign into your college email)
- View your email address at -
If you are a student at another Minnesota State institution all your emails will arrive at the same inbox using your universal username.
Install Office 365 for free from your college email
Visit , sign in your using your StarID@go.minnstate.edu and your StarID password. Click install Office located in the upper right-hand corner.
Note: If you already have Office installed on your device, simply sign into Office using your StarID@go.minnstate.edu and StarID password to activate Office.
More information on Student Email
Students Resources for D2L, Digital Literacy, Using Office 365, Tutoring, Advisor Appointments
Schedule a session for Virtual Digital Literacy Tutoring, Academic Advising Appointments and Academic Tutoring through .
Services Offered through Navigate
- Virtual Digital Literacy: Proceed to make a new appointment for Research and Tutoring --> Service --> D2L Brightspace Tutorials
- Office 365: Proceed to make a new appointment for Tutoring and Research --> Service --> Office 365 scroll to the very end
- Academic Advisor: Proceed to make a new appointment for Advising
- Academic Tutoring: Proceed to make a new appointment for Tutoring and Research -->Service -->Tutoring for My class OR other
Student Virtual Drop-in Hours for questions or help:
Visit the Academic Success Center Tutoring page for more information.
Zoom and Microsoft Teams - Video and Web Conferencing
Zoom
- Join this anytime. You can test your microphone, speaker and practice sharing your screen.
Note: If given the option, you will need to select Sign in with SSO which will route you to the log in page where you will enter your StarID and StarID password to sign in to your Zoom account.
Microsoft Teams
Campus Computers, Computer Labs & Touchdown Spaces
911±¬ÁÏÍø provides a computer lab and touchdown spaces for currently registered 911±¬ÁÏÍø students. Students must abide by the Computer Lab Rules and the Student Code of Conduct when using the computer labs.
- Visit the Academic Success Center page for more information about their computer lab located in T3200.
Students using devices running Windows 11, macOS or Chromebook can access computers with specialized software remotely.
Printing
Browse the knowledge articles for information and how to guides on printing.
Wireless Access On Campus
Browse the knowledge articles for more information and instructional guides on connecting the campus network.
Acceptable Use Policies
Use of 911±¬ÁÏÍø Computers and Technology Resources
As a member of the Minnesota State Colleges and Universities (Minnesota State) system, 911±¬ÁÏÍø operates according to Minnesota State policies concerning use of its information technology systems and resources.
Minnesota State Acceptable Use and Security Policies
Policy 5.22 - Acceptable Use of Computers and Information Technology Resources
- Procedure 5.22.1 -
- Procedure 5.22.2 -
Policy 5.23 - Security & Privacy of Information Resources
- Guideline 5.23.1.1 -
- Guideline 5.23.1.2 -
- Guideline 5.23.1.8 -
911±¬ÁÏÍø - Related Policies
- 7.10 -